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Frequently asked questions

Have a different question and can’t find the answer you’re looking for? Reach out to our support team by sending us a WhatsApp or phone call at 829-GRAB (4722) and we’ll get back to you as soon as we can.

What is QuickGrabs?
QuickGrabs is a web and mobile application-based platform that provides a convenient solution for grocery shopping in Nassau. We partner with local stores to offer a wide selection of groceries and household items, and our drivers deliver them to your doorstep.
How does QuickGrabs work?
QuickGrabs simplifies grocery shopping into three easy steps. First, you create an account. Then, you select products from our partner stores and add them to your cart. Finally, you place your order, and our driver fulfills it and delivers the items to you.
What are the benefits of using QuickGrabs?
You can shop and budget from the comfort of your home, office or wherever you are and have your items delivered to your doorstep. You can also shop from multiple stores and have your items delivered in a single order.
Is there a minimum order requirement?
QuickGrabs is committed to inclusivity and accessibility. Unlike some competitors, we do not impose a high minimum order threshold for delivery. You can shop for the items you need without worrying about reaching a specific minimum.
How long does delivery take?
Delivery times vary based on your location and the time of day. However, our goal is to deliver your items within 2 hours of placing your order.
How is product quality ensured?
Our shoppers are trained to select high-quality products and adhere to your preferences. They will communicate with you to confirm product choices, and for items where quality matters, they may even send photos to ensure your satisfaction.
Are all prices VAT inclusive?
Yes, all prices are VAT inclusive.
Can I specify my delivery location and preferences?
Yes, you can communicate your preferred delivery location and specific instructions to your driver. This includes GPS coordinates and additional details like leaving items at the front desk, doorstep delivery, or other preferences.
How do I pay for my order?
At QuickGrabs, we offer a secure and convenient payment process through PayPal, ensuring your information stays safe and protected. Simply complete your order and proceed to checkout, where you can securely make payment using your PayPal account or Card payments. Have questions or prefer Cash on Delivery (COD)? Feel free to reach out to us at 829-4722 for further assistance.
How can I contact QuickGrabs for assistance or questions?
If you have questions or need assistance, you can reach out to us at 829-GRAB (4722), our customer support team is available to help. You can also email us at support@quickgrabsbhs.com
Can I get a refund if I am dissatisfied with my order or service?
Yes, we offer refunds for orders that are not fulfilled or if you're dissatisfied with our service. Contact us at 829-GRAB (4722) about your issue and we will look into the matter and issue a refund if necessary same day.
Can I schedule a delivery for a specific time or date?
Yes, you can reach out to us on our main line at 829-GRAB (4722) before purchase to schedule a delivery for a specific date or time.
Can I cancel my order?
Yes, you can cancel your order before it is fulfilled. If you need to cancel your order, please contact us at 829-GRAB (4722).
Can I return an item?
No, we do not accept returns. However, if you are dissatisfied with an item, please contact us at 829-GRAB (4722), and we will do our best to resolve the issue.
What should I do if I receive an incorrect or damaged item?
If you receive an incorrect, damaged or expired item, please contact us at 829-GRAB (4722), and we will do our best to resolve this issue same day.
Is there a loyalty or rewards program for frequent users?
Yes, we offer a loyalty program for frequent shoppers. Inquire about our loyalty program by contacting us at 829-GRAB (4722).
Can I order from multiple stores in a single order?
Yes, you can now order from multiple stores in a single order at QuickGrabs! Please note, for orders from multiple stores, there's an additional delivery cost of $10, automatically calculated in your cart
Can I order from a store that is not listed on the app?
No, you can only order from stores listed on the app. However, we are always looking to expand our offerings. If you have a suggestion for a store you would like to see on the app, please contact us at 829-GRAB (4722).
What happens if I'm not available at the time of delivery?
If you won't be available at the time of delivery, please communicate your preferences during the order process - if not our driver will use their discretion to determine the best course of action. Contact us at 829-GRAB (4722) if you need assistance with this.